1. Acceptance of Terms
By accessing or using Swift Response Enugu ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms are a legally binding agreement between you and the Enugu State Government.
2. Service Description
Swift Response Enugu is an emergency response platform that:
- • Connects users to appropriate emergency services
- • Provides real-time incident reporting and tracking
- • Facilitates communication between citizens and response teams
- • Offers safety resources and emergency information
3. User Responsibilities
3.1 Appropriate Use
- • Use the Service only for legitimate emergency situations
- • Provide accurate and truthful information
- • Respect emergency responders and other users
- • Follow all applicable laws and regulations
3.2 Prohibited Activities
- • Filing false emergency reports
- • Misusing the panic button or emergency features
- • Attempting to hack or disrupt the Service
- • Sharing or selling access credentials
4. Service Limitations
⚠️ Important Disclaimer
While we strive for 24/7 availability, the Service may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
- • Response times may vary based on emergency type and location
- • Service availability depends on network connectivity
- • We cannot guarantee specific response outcomes
- • Some features may be limited in certain areas
5. Privacy and Data
Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to:
- • Collection and use of location data during emergencies
- • Sharing of information with emergency responders
- • Data retention for service improvement and legal compliance
- • Communication with you regarding your emergency reports
6. Liability and Disclaimers
The Service is provided "as is" without warranties of any kind. The Enugu State Government:
- • Does not guarantee uninterrupted or error-free service
- • Is not liable for delays in emergency response
- • Cannot be held responsible for third-party actions
- • Limits liability to the extent permitted by law
7. Account Termination
We may suspend or terminate your account for:
- • Violation of these Terms
- • Misuse of emergency services
- • Fraudulent or illegal activity
- • Failure to provide accurate information
8. Updates to Terms
We may update these Terms from time to time. Continued use of the Service after changes indicates acceptance of the updated Terms. We will notify users of significant changes through the app or email.
9. Governing Law
These Terms are governed by the laws of Nigeria and the State of Enugu. Any disputes will be resolved in the courts of Enugu State.
10. Contact Information
For questions about these Terms:
legal@swiftresponse.en.gov.ng
Phone
ShortCode 112